You have 30 days from the delivery date to return a pair of joyfulsupplyz shoes. We send the return label and we pay for it, including when you have simply changed your mind. There is no restocking fee.
Summary
| Return window | 30 days from the delivery date |
|---|---|
| Condition required | Unworn, never worn outdoors, in the original shoe box, with all accessories |
| Return shipping cost | $0 — we send a prepaid label, for every accepted return reason |
| Restocking fee | None |
| Original $7.95 shipping | Not refunded on change-of-mind returns; fully refunded when the fault is ours |
| Return address | 6701 NW 87th Ave, Miami, FL 33178, United States |
| Refund issued | 5–7 business days after the shoes arrive and pass inspection |
| Bank posting time | A further 3–10 business days, depending on your bank or card issuer |
| Cancellation window | 24 hours from placing the order, if it has not shipped |
You Do Not Return to China
Your order ships from our partner warehouse overseas, but returns are handled in the United States, at our facility in Miami, Florida. Two addresses that are not return addresses: our warehouse in China, and our registered office at 1500 N Grant St, Ste N, Denver, CO 80203. Nothing sent to either will be received or refunded.
Always use the prepaid label we email you. It carries the correct address.
Condition We Can Accept
Shoes come back in resalable condition:
- Unworn, and never worn outdoors
- Soles clean and unscuffed
- In the original shoe box, undamaged — please do not use the shoe box as the shipping box
- With every accessory that came with the pair, such as spare heel tips or dust bags, where those were included
Try shoes on indoors, on carpet. Scuffed soles are by far the most common reason a return is declined. If a return arrives outside these conditions we will email you photographs before we make a decision, and we will ship the shoes back to you at no cost if you would rather have them than a partial outcome.
What We Cannot Take Back
- Shoes that have been worn outdoors or show wear on the soles
- Shoes returned without the original shoe box, or with the box destroyed
- Anything returned more than 30 days after the delivery date
How to Start a Return
- Email us at support@joyfulsupplyz.com within 30 days of delivery. Include your order number, the style, size and color, and the reason. If the item is damaged, defective or the wrong item, attach photos of the shoes, the shoe box and the shipping label.
- We approve it and send your label. You will receive a prepaid return label and a return authorization number by email, normally within 24 hours.
- Pack and ship. Put the original shoe box, with the shoes and accessories inside it, into an outer shipping box or mailer. Attach the label. Drop it off with the carrier named on the label.
- We inspect and refund. Once the parcel reaches Miami and passes inspection, we issue your refund within 5 to 7 business days and email you to confirm.
Who Pays for What
| Situation | Return shipping | Item price | Original $7.95 shipping |
|---|---|---|---|
| Changed your mind | We pay | Refunded | Not refunded |
| Wrong size or color ordered | We pay | Refunded | Not refunded |
| Item arrived damaged | We pay | Refunded in full | Refunded |
| Item is defective | We pay | Refunded in full | Refunded |
| We sent the wrong item | We pay | Refunded in full | Refunded |
If your order qualified for free shipping because it was $60 or more, there is no original shipping charge to withhold, and a change-of-mind return is refunded in full.
Damaged, Defective or Incorrect Items
Email us within 48 hours of delivery with photographs. These are our mistakes and we carry the whole cost: a prepaid return label, and then either a replacement pair or a full refund including the original shipping charge, whichever you prefer. You do not have to accept a replacement.
Exchanges
We exchange for a different size or color in the same style, subject to availability. Email us with your order number and what you would like instead. We send a prepaid label for the original pair and ship the replacement once the return has been received and inspected. If the size or color you want is not available, we refund instead.
Cancelling an Order
You can cancel within 24 hours of placing your order, provided it has not already shipped. Email support@joyfulsupplyz.com with your order number. A cancelled order is refunded in full, including shipping. After 24 hours, or once the parcel has left the warehouse, use the return process above instead.
How Refunds Are Issued
Refunds go back to the original payment method — we cannot refund to a different card or send store credit in place of a refund. We issue the refund within 5 to 7 business days of the shoes arriving and passing inspection. Your bank or card issuer then needs a further 3 to 10 business days to post it to your account. That second window is controlled by your bank, not by us.
If more than 10 business days have passed since our confirmation email and you still do not see the refund, contact your bank first, then email us and we will send the transaction reference.
Return Address
joyfulsupplyz Returns
6701 NW 87th Ave
Miami, FL 33178
United States
Please do not send a return before you have emailed us and received a return authorization and a prepaid label. Unannounced returns can take considerably longer to match to an order. Do not send returns to our Denver registered office.
Your Statutory Rights
This policy sits alongside your rights under United States federal and state consumer protection law and does not replace them. Nothing here limits the authority of the Federal Trade Commission or your state Attorney General.
Effective September 15, 2026. Last updated: September 15, 2026.