Answers to the questions we are asked most. If yours is not here, email support@joyfulsupplyz.com and we will reply within 24 hours.
Shipping and Delivery
How long will my order take?
We process orders in 3 to 5 business days and transit takes 8 to 12 business days, so plan on 11 to 17 business days in total. Business days are Monday to Friday and exclude US federal holidays. Orders placed after 6:00 PM MT, or on a weekend or holiday, start processing on the next business day.
Why does my order ship from China?
Because that is where our fulfillment partner's warehouse is. We do not hold stock in the United States. Shipping directly from the factory region is what lets us list a dress heel at $48.99 to $63.99 instead of carrying US warehousing cost in the price. The trade-off is the transit time above, and we would rather quote it honestly than promise two-day delivery we cannot provide.
Will I pay customs or import duties on delivery?
No. Import duties are paid in advance and are already included in the price you see at checkout. Nothing is due when your parcel arrives.
What if a courier asks me to pay a fee?
Do not pay it. Take a photo of the request if you can, refuse the payment, and email support@joyfulsupplyz.com with your order number. We will deal with the carrier. A request for money on delivery is not something we have arranged.
How much is shipping?
$7.95 flat, and free once your order total reaches $60 after any discount is applied. If a discount code drops your subtotal below $60, the $7.95 applies.
Where do you ship?
The 48 contiguous United States and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico, any other US territory, or military APO, FPO and DPO addresses. We also do not ship outside the United States.
Do you deliver to P.O. Boxes?
Yes. Orders addressed to a P.O. Box are sent with USPS, because FedEx does not deliver to P.O. Boxes.
Which carrier will deliver my order?
USPS or FedEx, depending on the destination. P.O. Box addresses always go USPS.
When does tracking start updating?
You will get a tracking number by email when the parcel leaves the warehouse. Scans usually begin within 24 to 48 hours. An international leg can look quiet for several days between scans; that is normal and not a sign the parcel is lost.
Do you offer expedited shipping?
No. We do not offer a paid faster service, because from an overseas warehouse we cannot reliably deliver one.
Sizing and Product
What sizes do you carry?
US women's 6 to 10. Some styles also list a wide width; where they do, the size option is labeled "Wide". Each product page shows exactly which sizes and widths that style offers. We do not carry half sizes.
What are the shoes made of?
Synthetic uppers — smooth, patent, suede-finish, nubuck-finish, satin, knit, glitter or printed, depending on the style. Each product page lists the finish for that pair. We do not describe any of our uppers as animal leather.
Will the color match the photos?
Closely, but screens vary. Brightness, calibration and lighting all shift how a nude, taupe or navy reads. A small difference between your screen and the shoe in hand is not a fault, though it is a valid reason to return under our normal 30-day policy.
Returns, Exchanges and Cancellations
Do I return to China?
No. Returns are handled in the United States, at our facility in Miami, Florida. Email us first and we will send you a prepaid label with the correct address on it. Never send a return to our Denver registered office — nobody there can process it.
How long do I have to return something?
30 days from the delivery date.
Do I pay to send a return back?
No. We send a prepaid return label at no cost to you, including for change-of-mind returns, and we do not charge a restocking fee. The only amount we do not refund on a change-of-mind return is the original $7.95 shipping charge.
What condition do the shoes need to be in?
Unworn and never worn outdoors, in the original shoe box, with every accessory that came with them. Try them on indoors on a carpeted floor. Scuffed soles are the single most common reason a return is declined.
Can I exchange for a different size or color?
Yes, subject to availability. Email us with your order number and the size or color you want. If it is unavailable we refund instead.
Can I cancel an order?
Yes, within 24 hours of placing it, as long as it has not already shipped. Email support@joyfulsupplyz.com with your order number.
How long does a refund take?
We issue the refund within 5 to 7 business days of the shoes arriving at our returns facility and passing inspection. Your bank or card issuer then takes a further 3 to 10 business days to post it. Refunds always go back to the original payment method.
What if my order arrives damaged or the wrong item was sent?
Email us within 48 hours of delivery with photos of the shoes, the shoe box and the shipping label. That is on us: we cover the return entirely and either replace the pair or refund it in full, including the original shipping charge.
Payment and Tax
How can I pay?
Major credit and debit cards, processed by Stripe. All prices and charges are in United States dollars.
Is sales tax included in the price?
No. Any sales tax that applies is calculated at checkout based on your shipping address and shown before you pay.
Why is there a pending charge that does not match my order?
That is usually an authorization hold placed by your bank while the payment is verified. It drops off on its own, typically within a few business days.
Account and Privacy
Do I need an account to order?
No. You can check out as a guest.
Do you send marketing text messages?
No. We do not run SMS marketing. We send marketing email only to people who signed up for it, and every message has an unsubscribe link.
Why does nobody answer when I call?
We do not staff a US phone desk during US business hours. Calls reach voicemail and we return them within one business day. Email is monitored continuously and is almost always faster.
Last updated: September 15, 2026.